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More than a dozen Enterprise hospitality employees will participate next week in a two-day training program designed to stimulate sustainable tourism, economic development, and business and community growth.
The “Flawless Delivery” Hospitality Certification course will provide workers, from those on the frontline to managers at local hotels, with experiential training and skills to elevate the overall experience of visitors who come to Enterprise. Participants will learn more about guest expectations, communication and active listening, sales and marketing, and professionalism. They will also enjoy a four-course dining experience at the Rawls restaurant, which will be centered on the four courses of hospitality.
“We want every visitor who comes to Enterprise to have an exceptional hospitality experience. We know that when people have that type of experience, they’ll tell their friends and family to come visit and they may even come back themselves,” Tourism and Community Relations Director Tammy Doerer said. “This training will take the skills our hospitality professionals already have and help elevate them to the next level, providing an even better experience for guests.”
At the conclusion of the training, participants will have a graduation ceremony and will be given a certificate as well as a pin they can proudly wear, designating them as certified personnel.
Course instruction will be presented by the Holistic Performance Group and Experience Consulting. All trainers have a combined 85 years of hospitality experience. Funding for the program was approved by Governor Kay Ivey and the Alabama Tourism Department.