When to Call 911
In 2011 fire personnel responded to over 2515 calls for assistance. Most of these calls were responded to in less than 5 minutes. Provided are some ways you can help the fire department help you during an emergency.
Only Call 911 to Report
- A fire
- A serious crime
- Any serious medical condition
- Any situation requiring immediate response of Police, Fire or Emergency Medical Personnel
What the 911 Operator Will Need to Verify
- Address of the emergency
- Phone number you are calling from
- Nature of the emergency
Stay calm, speak clearly, be prepared to answer questions, receive instructions and stay on the phone until you are told to hang up!
Emergency Vehicles & You
When an emergency vehicle has its lights and siren on, it is responding to an emergency. It is your responsibility to:
- Pull to the right side of the road and stop until the emergency vehicle has passed.
- Give all emergency vehicles the right-of-way.
- Keep back at least 500 feet from an emergency vehicle when it is responding with lights and sirens.
- Do not drive over fire hoses.
- Drive carefully around an emergency scene.
At the Emergency
- Have someone wait at the street to direct the fire and police departments to the emergency.
- If you are a witness to the emergency, stay at the scene to provide emergency personnel with information.
- If you are asked to move or leave the area, do it! The firefighters and police officers are looking out for your safety.
- Remember, things can become very hectic in an emergency. Firefighters and police officers need to do their job in a safe way.
Some Other Tips
- Make sure your address is visible from the street.
- Keep areas around fire hydrants clear of parked cars, fences, bushes, tall weeds and debris.
- Keep bushes, trees, grass and weeds cut or trimmed to avoid the chance of brush fires.
- If you have security bars on your windows, make sure they are fitted with inside quick releases.